Terms and Conditions CANCELLATION POLICY Cancellation within 24 hours of your trip: - If you cancel/do not pitch up to your scheduled trip, you will unfortunately not be able to receive a refund. In the event where you would like to reschedule your booking thereafter, a R100pp penalty fee applies. REFUND POLICY If we cancel because of unsafe weather, we try to do that 24 hours before arrival. Full refund will be given, it will take -/+ 7 working days to complete. Kayak Adventures covers all bank charges. INDEMNITY All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity. If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity. The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years. Any unaccompanied child 18 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity. CHILD POLICY Minimum age is 5 years. GENERAL 4 guests required to run a trip. Management reserves the right to amend/cancel/add terms & conditions without notice. All terms & conditions are subject to South African Law & Jurisdiction. Persons are not permitted to jump overboard or/and swim without a guide in the water. Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances. No alcohol may be carried onboard our vessels and strictly no smoking is allowed. Terms and Conditions Kayak Adventures is a business in the activity industry Customer privacy policy Kayak Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Kayak Adventures bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for Kayak Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Kayak Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Kayak Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and Kayak Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Variation Kayak Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Kayak Adventures and with registration number 2018/393205/07 Email Us info@kayakadventures.capetown Meetup Location Kayak Adventures meet up outside the Altantic Boat Club which is situated inside the Hout Bay Harbour Physical Address Harbour Rd, Hout Bay, Cape Town, 7806. We are located in Hout Bay Boatyard inside Hout Bay harbour.

ITINERARY Google Maps: Kayak Adventures Waterfront We will meet you in Battery Park - V&A Waterfront at the launching jetty. Introductions Short training session Let's go kayaking! Passengers per Kayak: max 2 per kayak. But you do not need a partner to kayak with us. Water temp varies from 10°C to 16°C Cancellation within 24 hours of your trip: - If you cancel/do not pitch up to your scheduled trip, you will unfortunately not be able to receive a refund. In the event where you would like to reschedule your booking thereafter, a R100pp penalty fee applies.