Terms and Conditions SUPs are requested to adhere to the regulations explained during the safety briefing prior to setting off. Under no circumstances may kayakers go into the Knysna Heads or surrounding area. Use of the kayaks is restricted to the Knysna Lagoon up to Leisure Island and Bollard Bay, and upriver to the White Bridge (N2). No shows by guests will forfeit full payment. Cancellation Policy Lapsed Bookings & Cancellations by Client or the Company: a) All cancellations must be done in writing. The below cancellation policy is applicable to all services booked through The Company. b) Cancellations by the Company: A full refund payment will be made within 15 working days of the cancellation. A refund is subject to deduction of cash deposit fees, if a cash deposit has been made. c) In the case of a lapsed provisional booking/ confirmed booking the client will forfeit all deposits made. Cancellation fees: 0 - 13 days prior to arrival: 100% of the total cost of services reserved 14 - 30 days prior to arrival: 70% of the total cost of services reserved 31 - 41 days prior to arrival: 40% of the total cost of services reserved All refunds (if granted) will incur a ZAR R 100.00 handling charge if cancelled for ANY reason whatsoever. Bank fees for credit card payments/bank transfers are strictly non-refundable. Terms And Conditions Knysna Boat Charters is a business in the activity industry Return and Refunds policy The provision of goods and services by Knysna Boat Charters is subject to availability. In cases of unavailability, Knysna Boat Charters go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible. Customer privacy policy Knysna Boat Charters shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Knysna Boat Charters bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for Knysna Boat Charters via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Knysna Boat Charters separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Knysna Boat Charters takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and Knysna Boat Charters chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here . Variation Knysna Boat Charters may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Knysna Boat Charters based in South Africa trading as Knysna Boat Charters Pty. Knysna Boat Charters - contact details Cell: 082 892 0469 E-mail: info@knysnacharters.com Address: Shop TH24B, Thesen Island, Knysna

Please note: Guests are required to be at the jetty 15 minutes prior to the scheduled departure time. We are based at the jetty in front of Sirocco Restaurant, Thesen Island, Long Street, Knysna.