Gravity River Tours is a business in the activity industry Return and Refunds policy The provision of goods and services by Gravity River Tours is subject to availability. In cases of unavailability, go to Gravity River Tours every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible. Cancellation policy 30 days cancellation before arrival 100% refund 29 – 15 days cancellation before arrival 75% refund 14 – 4 days cancellation before arrival 50% refund 3 days-24 hrs cancellation before arrival 0% refund Customer privacy policy Gravity River Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Gravity River Tours bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for Gravity River Tours via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Gravity River Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Gravity River Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and Gravity River Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Variation Gravity River Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Gravity River Tours based in South Africa trading as Gravity River Tours with company registration 199705349123 Gravity River Tours adventure@gravity.co.za 021 683 3698

Mobi-Kayak Trails Why have a mobile sea kayak operation you may ask? Well, after 20 years of Sea Kayaking around the Cape Peninsular, we would hate to limit ourselves to only one route and being mobile also means we are able to paddle in the best conditions on the day! Our kayak trips are suited to all skill levels and we have purchased locally designed and manufactured double sit on top kayaks from Vagabond kayaks. These are super stable, comfortable and fast kayaks with ample room for storage. We have developed three routes which we will offer as our standard trips but are always open to new routes that our clients might want to paddle! #Brand new loyalty offer! Sea Kayak Club Love paddling ? Our ‘Club’ concept allows you to paddle with is once a month for R300.00 a paddle! Join us for R300p/month or R2500.00 a year (12 Paddle tours a year included). No need to buy, store and clean equipment! Just meet us before or after work and join us for a paddle! We bring all the equipment needed, provide guides and clean up once you leave. Depending on numbers we use imported sit inside kayaks, Perception Mission, for these trails and will be exploring more adventurous routes around Cape Town! Want to join our Paddle Club? Contact us!