Due to adverse weather conditions, bookings may have to be cancelled without warning. All bookings remain valid for 1 year from date of purchase should AfriCanyon / AfriAbseil for any reason need to cancel the booking. We will assist you in rescheduling your booking. The minimum age for the AFRIABSEIL is 10 years old. The Minimum age for AFRICANYON is 8 years old. Indemnity forms for all minors will need to be signed by the minors parents or legal guardians. In the event of cancellation of booking by the customer, the following rules shall apply 90% refund of booking for cancellation MORE than 30 days prior to booking. 50% refund of booking for cancellation MORE than 7 days prior to booking. 0% refund of booking for cancellation LESS than 7 days prior to booking. Customers with restrictive medical conditions and or on constant medications MUST advise their Africanyon Guide prior to entry into the Canyon. Customers that are pregnant cannot undertake either Afriabseil or africanyon activities. Detailed description of goods and/or services Africanyon is a business in the activity industry. Return and Refunds policy The provision of goods and services by Africanyon is subject to availability. In cases of unavailability, Africanyon will refund the client in full within 30 days. Customer privacy policy Africanyon shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Africanyon bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for Africanyon via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Africanyon separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Africanyon takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and Africanyon chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Mill The Crags Plettenberg Bay South Africa . Variation Africanyon may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Africanyon. Based in South Africa trading as Africanyon

CUSTOMERS - PLEASE ENSURE YOU GET TO THE AFRICANYON BASE 1 HOUR BEFORE YOUR SCHEDULED BOOKING FOR BRIEFING AND EQUIPMENT ISSUE / GEAR UP. LATE CUSTOMERS WILL BE LEFT BEHIND. NB - GROUP SIZE - If your group size is greater than 15 people and you would like to do the activity together please contact the office and arrange for a special trip. NB - ALL CUSTOMERS ARE TO PLEASE BRING A PAIR OF SHOES WITH THEM SUITABLE FOR SWIMMING AND FOR RIVER WALKING. If you do not have suitable shoes you can rent them from us at R65,00 / pair. CUSTOMERS MUST ARRIVE 1 HOUR BEFORE THE BOOKING TIME FOR SAFETY BRIEF AND EQUIPMENT ISSUE.