Cancellation Policy Atlantic Outlook reserves the right to cancel the kayak tour if there is any circumstance that is beyond their control. Our tours are weather dependent which could result in a tour being canceled for safety reasons. In the event the tour has to be canceled, the following will happen: Participants will be notified at least 1 hour before the tour is scheduled to begin (please ensure contact details on the booking form are correct) Participants will have the choice for either a full refund or priority booking on the next available Kayak Tour If the participant cannot make the scheduled booking time: Any cancellation of a booking must be made in writing and is not effective until such cancellation is received by Atlantic Outlook. Bookings canceled by participants prior to 24 hours notice will be refunded in full save for administration costs incurred. Bookings canceled by participants less than 24 hours notice are non-refundable. Terms and Conditions By booking a kayak tour with Atlantic Outlook you are acknowledging, understanding and agreeing to our terms and conditions as stated below: 1. Arrive at least 15 minutes prior to the start of your kayak tour (map and coordinates provided in location tab). Being more than 15 minutes late may result in cancellation. 2. All participants are required to sign the indemnity form before embarking on the Kayak Tour. 3. A safety briefing and instructions will be given by the guide before every tour and all participants agree to follow these instructions. 4. Anyone under the age of 18 on the date of the kayak tour is considered to be a minor. Minors must always be accompanied by an adult. The minimum age for minors participating on any kayak tour is 8 years old. 5. Each adult on a kayak tour with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. 6. Participants in the kayak tours are responsible for any damage caused to equipment due to negligence and failing to comply with the instructions given by the guide. 7. All participants will agree to abide by all decisions and adhere to all instructions that Atlantic Outlook’s guide/s make whilst under his supervision. 8. It is each participant’s responsibility to assess the risks and requirements of the kayak tour based on their circumstances, limitations, fitness level and medical requirements. Terms and Conditions Atlantic Outlook Adventures is a business in the activity industry Return and Refunds policy The provision of goods and services by Atlantic Outlook Adventures is subject to availability. In cases of unavailability, go to Atlantic Outlook Adventures every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Participants must be physically able to paddle Participants should have no known health issues Children must be 8 years or older (Under 18s must be accompanied by an adult) Departure Point The Atlantic Outlook offices are located in the V&A Waterfront at the Granger Bay parking garage, next to the Oranjezicht Farm Market & The Lookout Function Venue. The shop is situated at the main pay station below the ramp from the ground to the first floor. Another landmark would be The Grand Cafe. From the entrance to The Grand Cafe, cross the road and walk up the wooden stairs. At the top of the stairs, you will see our shop in the parking garage across the road.