T&C Refund Policy A 100% refund will be granted should the Client / Operator cancel the booking, 24 hours prior to the date of the booking, or in the event of the lift being closed due to weather or maintenance. Refunds can take up to 14 days to process. No cash refunds will be allowed. Voucher Policy - Unless otherwise agreed in writing all vouchers are valid for the period specified on the voucher. Vouchers are non transferable and cannot be exchanged for cash. Tickets are multi entry, valid only for the calendar day of the ticket issued. A limited number of tickets are sold during each time slot. Ticket times and queuing: please note that we have a “first come first serve policy” irrespective of the time given on your ticket. Please note that Graskop Gorge Adventures reserves the right to increase ticket prices and change operating times without prior notice. Terms And Conditions Graskop Gorge Adventures is a business in the activity industry Return and Refunds policy The provision of goods and services by Graskop Gorge Adventures is subject to availability. In cases of unavailability,Graskop Gorge Adventures go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible. Cancellation policy 30 days cancellation before arrival 100% refund 29 – 15 days cancellation before arrival 75% refund 14 – 4 days cancellation before arrival 50% refund 3 days-24 hrs cancellation before arrival 0% refund Customer privacy policy Graskop Gorge Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 Payment options accepted Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Graskop Gorge Adventures bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for Graskop Gorge Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Graskop Gorge Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility Graskop Gorge Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and Graskop Gorge Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here . Variation Graskop Gorge Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by Graskop Gorge Adventures based in South Africa trading as Graskop Gorge Adventures and with registration number 2014/094232/07 Graskop Gorge Adventures Graskop, Hazyview Road, Mpumalanga 0663051572/3 reservations@gglc.co.za

The maximum weight on a tandem is 130kg but the Swing can handle this weight ten fold. There are 4 dynamic ropes each consisting of a 25 ton breaking strain and they stretch 23% of the jump. These ropes and all other equipment are inspected on a daily basis. We run at 110% safety! Our highly trained professional team will talk you through your jump. ALWAYS listen to your instructor. 442 stairs ascending through the gorge and into the trees will take you back up to the top. Enjoy the stunning and unusual plants and bird life, as well as a few old car wrecks. To compliment the Swing, THE EDGE BAR, the multi-tiered deck on the opposite side of the gorge allows you to sit back and enjoy a drink while watching the jumpers! An abundance of African Arts and Crafts are available for the “Die Hard Shoppers” and exclusive Big Swing merchandise is also available. There is something for everyone! We also offer Special Rates for large groups, 60m Abseiling, Rap Jumping and professional DVD’s of your experience. We can assist with accommodation in the area.